Contact Us

Contact Us

Support & care
when you need it most.

Get In Touch

Stronger Together

for Your Health

Begin your wellness journey today! Discover personalized support & vibrant living options tailored to enhance your loved one's health & happiness.

Headquarters

8430 SW 22nd Ave. Portland, OR 97219

Phone Number

(503) 389-5754

Email

elevate@villageptpdx.com

Clinics

Clinics

Our Locations

Modern office building architecture a stunning glass and brick design
Headquarters

elevate@villageptpdx.com

(503) 389-5754

View In Map

Modern office building architecture a stunning glass and brick design
adidas HQ

elevate@villageptpdx.com

(503) 389-5754

View In Map

FAQ’s

FAQ’s

All Questions
Answered Right Here

/01
Does insurance cover physical therapy?

Yes, most insurance plans cover PT, but they often restrict the number of visits, require pre-authorization, or necessitate proof of "medical necessity". Be aware, there are some policies exclude physical health services from your benefits.

/02
Do I need a referral?

It depends on your policy. Most policies have a strict limit on the number of physical therapy and chiropractic visits included, thus no referral is needed.

/03
How much will my visits cost?

Costs depend on your deductible, co-insurance, and copayments. In-network providers offer lower rates, while out-of-network providers may cost more.

/04
What is the difference between deductible, co-insurance, and copay?

Deductible: The amount you pay out-of-pocket before insurance starts paying. Copay: A flat fee paid per visit. Co-insurance: Your percentage of the cost (e.g., 20%) after the deductible is met.

/05
Do I need to pay anything at the time of service?

Deductibles are determined by the insurance company. They will be invoiced after the claim returns from the insurance processing. Copays are legally required at the time of service. Co-insurance must be determined by the insurance company, therefore they will be invoiced after the claim returns from the insurance company.

/06
What should I ask my insurance provider?

Call the member/customer services number on your card to ask: Do I have physical therapy benefits? Is pre-authorization required? How many visits are allowed per year? What is my deductible and copay?

/07
What is "Medical Necessity"?

Insurance providers only pay for services they deem necessary to treat a condition and improve function.

/08
What if I have out-of-network coverage?

You can often see an out-of-network provider, but your out-of-pocket expenses will likely be higher.

/09
A few more important points...

Check Network Status: Always confirm if the provider is in-network to minimize costs. Verify Coverage: Do not rely solely on the clinic to check; confirm benefits directly with your insurer. Understand Authorization: Ensure provider is aware authorization is required before the first visit to avoid denied claims.

/01
Does insurance cover physical therapy?

Yes, most insurance plans cover PT, but they often restrict the number of visits, require pre-authorization, or necessitate proof of "medical necessity". Be aware, there are some policies exclude physical health services from your benefits.

/02
Do I need a referral?

It depends on your policy. Most policies have a strict limit on the number of physical therapy and chiropractic visits included, thus no referral is needed.

/03
How much will my visits cost?

Costs depend on your deductible, co-insurance, and copayments. In-network providers offer lower rates, while out-of-network providers may cost more.

/04
What is the difference between deductible, co-insurance, and copay?

Deductible: The amount you pay out-of-pocket before insurance starts paying. Copay: A flat fee paid per visit. Co-insurance: Your percentage of the cost (e.g., 20%) after the deductible is met.

/05
Do I need to pay anything at the time of service?

Deductibles are determined by the insurance company. They will be invoiced after the claim returns from the insurance processing. Copays are legally required at the time of service. Co-insurance must be determined by the insurance company, therefore they will be invoiced after the claim returns from the insurance company.

/06
What should I ask my insurance provider?

Call the member/customer services number on your card to ask: Do I have physical therapy benefits? Is pre-authorization required? How many visits are allowed per year? What is my deductible and copay?

/07
What is "Medical Necessity"?

Insurance providers only pay for services they deem necessary to treat a condition and improve function.

/08
What if I have out-of-network coverage?

You can often see an out-of-network provider, but your out-of-pocket expenses will likely be higher.

/09
A few more important points...

Check Network Status: Always confirm if the provider is in-network to minimize costs. Verify Coverage: Do not rely solely on the clinic to check; confirm benefits directly with your insurer. Understand Authorization: Ensure provider is aware authorization is required before the first visit to avoid denied claims.

/01
Does insurance cover physical therapy?

Yes, most insurance plans cover PT, but they often restrict the number of visits, require pre-authorization, or necessitate proof of "medical necessity". Be aware, there are some policies exclude physical health services from your benefits.

/02
Do I need a referral?

It depends on your policy. Most policies have a strict limit on the number of physical therapy and chiropractic visits included, thus no referral is needed.

/03
How much will my visits cost?

Costs depend on your deductible, co-insurance, and copayments. In-network providers offer lower rates, while out-of-network providers may cost more.

/04
What is the difference between deductible, co-insurance, and copay?

Deductible: The amount you pay out-of-pocket before insurance starts paying. Copay: A flat fee paid per visit. Co-insurance: Your percentage of the cost (e.g., 20%) after the deductible is met.

/05
Do I need to pay anything at the time of service?

Deductibles are determined by the insurance company. They will be invoiced after the claim returns from the insurance processing. Copays are legally required at the time of service. Co-insurance must be determined by the insurance company, therefore they will be invoiced after the claim returns from the insurance company.

/06
What should I ask my insurance provider?

Call the member/customer services number on your card to ask: Do I have physical therapy benefits? Is pre-authorization required? How many visits are allowed per year? What is my deductible and copay?

/07
What is "Medical Necessity"?

Insurance providers only pay for services they deem necessary to treat a condition and improve function.

/08
What if I have out-of-network coverage?

You can often see an out-of-network provider, but your out-of-pocket expenses will likely be higher.

/09
A few more important points...

Check Network Status: Always confirm if the provider is in-network to minimize costs. Verify Coverage: Do not rely solely on the clinic to check; confirm benefits directly with your insurer. Understand Authorization: Ensure provider is aware authorization is required before the first visit to avoid denied claims.